Refund Policy
Last Updated: August 17, 2026
At Sayreene we want you to love what you ordered. If it is not right, returning it is simple and free of fuss.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing contact@sayreene.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, though you are welcome to return it after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to return items. To be eligible, items must be:
Unused In their original condition Returned with original packaging, tags, and accessories
Our support team will walk you through the process. Restocking Fee: $0. We never charge one.
Return Policy Overview
Return Window: 30 days from the day your order arrives Condition: unused and in original condition with all packaging, tags, and accessories Easy Returns: our support team guides you through it Restocking Fee: none
Return Costs
Defective or Incorrect Products: no cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way.
Change of Mind: you cover the actual return shipping cost if you ordered the wrong item, it does not fit, or you no longer want it. Original shipping costs are not refundable.
How to Return an Item
Contact Us. Email contact@sayreene.com with your order number and the reason for the return.
Pack Your Item. Repack it securely in its original packaging with all accessories, tags, and documents.
Send It Back. Ship your return using the instructions in your return authorisation email, using the carrier or method recommended there.
Refund Process
Inspection: once your return reaches us we inspect it against our return criteria.
Refund Timing: after approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like a different size, colour, or product, email contact@sayreene.com and we will arrange a quick swap.
Order Not Delivered
If your order has not arrived within the expected delivery window, email contact@sayreene.com with your order number. We will investigate with the carrier, and if the parcel is confirmed lost we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non Returnable Items
For hygiene and safety reasons some items cannot be returned. These are clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date, so please check back from time to time. Continuing to use our website after a change means you accept the updated version.
Questions?
Visit our FAQ page or contact our customer service team for help.
Contact Information
Store Address: 1 Macquarie Place, Sydney NSW 2000, Australia Store Email: contact@sayreene.com Store Phone: +61288805698 Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST) We do our best to reply to your e-mail within 1 to 2 business days.