FAQ

Welcome to the Sayreene Frequently Asked Questions page. We are here to make sure your shopping experience is a smooth one. If you still need a hand after reading through, please get in touch.

Question 1: How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 6 to 7 business days, and estimated total delivery is 7 to 9 business days. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Every order ships free within Australia, with no minimum spend. See our Shipping Policy for details.

Question 3: Where is Sayreene located?

Sayreene is an Australian based online business offering a curated range of quality apparel, with shipping available across Australia.

Question 4: What if I receive a defective product?

Faulty items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact our support team as soon as possible, because once an order enters processing we cannot guarantee cancellation.

Question 6: What is your return policy?

Simple and hassle free. You have 30 days from delivery to return an item in unused, original condition. Read the full Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.

Question 8: Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.

Question 9: How can I contact customer support?

Through our Contact Us page, or directly at contact@sayreene.com.

Question 10: Do you ship internationally?

Not at this stage. Shipping is exclusively within Australia.

Question 11: Do you have a physical store location?

No, Sayreene is online only. Staying online keeps our pricing competitive and our range wider than a shop floor would allow.

Question 12: Can I place a bulk order for my business or organisation?

Yes. Contact our customer support team and we will put together pricing and details for you.

Question 13: What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy. Email us and we will guide you through a quick swap for a different size, colour, or item.

Question 14: How can I track my order?

Once your order ships you will receive tracking details by email, and you can follow it any time on our Order Tracking Page.

Contact Us

Store Address: 1 Macquarie Place, Sydney NSW 2000, Australia
Store Email: contact@sayreene.com
Store Phone: +61288805698
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your e-mail within 1 to 2 business days.